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Reporting a complaint about treatment by an official or administrator
We do our best to serve you as well as possible. However, it may happen that you are dissatisfied with the contact you have had with an official, department or administrator. It is best to first discuss this with the person with whom you have had contact. Are you not satisfied after this discussion or do you find this difficult? Then contact a complaints coordinator of the municipality.
Frequently asked questions
A complaint is always about the behaviour of people, for example if you feel that:
You have not been treated well by staff or administrators.
You have received too little, incorrect or misleading information.
The municipality does not respond to your questions.
Your privacy has not been properly dealt with.
Something that happened more than 1 year ago.
Laws and regulations of the municipality.
Something you have sent a letter of complaint about before.
Behaviour or action against which you could have objected or appealed.
Behaviour which is being investigated by the judicial authorities.
You can report a complaint about the social domain to Mr J. (Jan) Athmer. For example, a complaint about the Startpunt, the Social Support Act or the Participation Act. Mr Athmer can be reached via (0317) 49 29 11 or send an e-mail to email@example.com. Do you need help sending your complaint? The independent mediator for youth or Social Support Act/Participation Act can help you. Independent means that the person is not connected to the municipality. Read more about the independent confidant.