Corona information in English

Adjusted services Wageningen

The town hall is closed except for emergencies. We urgently appeal to you to postpone your requests until after 19 May. In case of emergency, you can contact us by phone via 0317 – 492911 or by email at

Telephone accessibility:

  • Town hall via telephone number 0317 – 492911: Monday to Thursday between 9.00 am and 4.00 pm and Friday between 9.00 am and 1.00 pm.
  • Startpunt via telephone number 0317 - 410160: Monday to Thursday between 9.00 am and 4.00 pm and Friday between 9.00 am and 1.00 pm. Or send an email to: You can find more information at
Who offers what sort of help during the corona crisis?

As a result of the coronavirus, we have been forced to change our daily routines. Because of the national measures that have come into effect, you might need help or support. Or there may be practical issues that you can no longer deal with as you once did. Or perhaps your children can no longer visit and you are often alone. Everyone experiences the consequences of the coronavirus in their own way. In Wageningen, you can contact various organisations for assistance. 

What should you do if you have medical problems? 

Would you like to know what to do about respiratory problems or related health problems? You can find more information on the website of the National Institute for Public Health and the Environment (RIVM).

Checkup if you have symptoms

The separate consultation hours for people with airway problems (possibly leading to corona) at Medical Centre Kortenoord has stopped since 22 April. Thanks to staff expansion at the general practitioner’s clinic in Ede, you can now get a checkup there if you have symptoms that could indicate corona or other respiratory problems. This cooperation saves on protective materials. It also means that Wageningen GPs have more time to treat other medical conditions. Appointments with Ede are made through your own GP.

Do you have questions about your living situation, welfare, education, work, finances, healthcare, help and/or professional support?

Startpunt Wageningen

You can contact Startpunt if you have questions about your living situation, welfare, education, work, finances, healthcare, help and/or professional support. Because of the coronavirus, all questions will be dealt with by phone. The waiting time for these calls is not longer than usual. The front desk at ‘t Palet is closed. From Tuesday 2 June it is possible to make an appointment again with an employee at Startpunt or at your home. Of course we will follow corona measures very carefully. The waiting time at Startpunt is no longer than normal.

How to contact Startpunt

  • Monday to Thursday from 9.00 am to 4.00 pm and Friday from 9.00 am to 1.00 pm at telephone number: 0317-410160
  • WhatsApp: 06-22592434 
  • Email:

Corona help Wageningen

Due to the corona crisis, we have less contact with one another. So it is logical that you might need help in certain situations, especially if you do not leave your house. There are welfare professionals and more than 400 volunteers* from Wageningen who can help you by:

  • Doing your grocery shopping
  • Listening to your problems
  • Teaching you how to make a video call

Help needed?

The volunteers strictly follow the guidelines of the RIVM.

Telephone contact if you are often alone? 

Would you like to talk to someone or do you need a sympathetic ear or some advice? You can phone the Red Cross Helpline: 070 - 4455 888. This number is accessible from Monday to Friday from 9.00 am to 9.00 pm and on Saturday between 10.00 am and 4.00 pm. 

Concerned about someone near you? 

Especially in this period, it is very important to pay attention to one another, because so many routine structures have disappeared or are organised differently. Sometimes you hear or see things about people around you that make you wonder if everything is okay. For example, the neighbours argue and fight a lot. Are you worried about someone around you? You can share your concerns with Startpunt at telephone number 0317-410160. And if you suspect domestic violence, you can phone Veilig Thuis 24/7 at: 0800-2000. You can find more information at:

Information for student residences

All residents have to follow the measures against corona. How can you apply these measures if you live in a student residence? 


The measures to combat the coronavirus are drastic and demand a lot from us. In an emergency situation like this, it is important that we continue to ask ourselves how we can help to stop the spread of corona as quickly as possible. We can only do this together. 

One of the measures for fighting the coronavirus is to keep a safe distance from one another, at least 1.5 metres. This measure applies to public spaces. The exception to this regulation are people who together constitute a common household. 
The emergency ordinance underlying the enforced guidelines defines a common household. People living in a student residence do not meet this definition and thus do not constitute a common household. This means that if these residents go outside together, they must comply with the measure stipulating a distance of 1.5 metres if they form a group of more than two persons. 

If they do not have a garden or a balcony and sit, for example, on the pavement in front of their house or if they take a walk together, they must stay 1.5 metres apart from one another if they are in a group of more than two people. 
Since these measures apply to public spaces, they do not apply inside of student residences, in the common garden or on the balcony. 
Students may receive visitors. However, we expect that students, just like everyone else, will contribute in this emergency situation, use their common sense, limit their social contacts and follow the RIVM’s advice on hygiene about, for example, washing your hands. We can only stop the coronavirus when we all work together.


May I be together with my housemates in my student residence?

Yes, you may. But avoid social contact as much as possible. And try to keep a distance between one another, 1.5 metres if possible. 

Does the regulation about a 1.5-metres distance between people when outside also apply to housemates? 


Can I use the common areas if I have a cold or other health complaints? 

Try to avoid that as much as possible and always keep a distance of 1.5 metres between yourself and others.
Are you often together in common areas and one of you has health complaints? Then the other housemates should also stay home to prevent a possible spread of the coronavirus. There are now tighter regulations about isolating at home and family quarantine. For more information on all of the measures go to: 

How many visitors may I have?

As long as no one has a cold or other health complaints, you can have a maximum of three visitors. We advise you to limit the number of social contacts and to restrict them to a small circle of acquaintances. And here again, keep a distance of 1.5 metres from one another. 

Can we host a party for only the residents of our house? 

If you are only with your housemates, you can organise an enjoyable evening together. However, neighbours and passers-by who might not know that you live with, for example, ten students, might think that you are having a party with visitors. This could cause confusion and irritation. Be aware of this and consider the consequences. 

Can we be fined if there are too many visitors in our residence?

Yes. Police officers and municipal enforcers can fine you 390 euros if there are more than three visitors and they fail to comply with the regulation of 1.5 metres. The police and municipal enforcers will judge each situation as they find it and will decide at that moment whether to just issue a warning or to fine you. 

Can we sit as a group on the pavement in front of our residence?

The pavement is part of the public space, so the required distance of 1.5 metres from one another applies to groups of three or more people. Since students are not considered to form a common household in the emergency ordinance, you must also keep a distance of 1.5 metres between you in public spaces. Moreover, gatherings are prohibited, even if people stay 1.5 metres apart from one another. This applies primarily to organised meetings or when people agree to come together. Spontaneous gatherings can also be considered to be such meetings. Use your common sense and limit the number of people you go outside with. 

Can we play football outside with our housemates? 

No. The rules that apply to everyone else apply here as well. 

Can we walk outside together without keeping at a distance? 

No. The rules that apply to everyone else apply here as well. 

For more information, go to: 

Emergency ordinance declared for region

The chair of the Safety and Health Region Gelderland Midden, Ahmed Marcouch, has declared an emergency ordinance. As a result, all events with more than 100 people in the area falling under the Safety and Health Region Gelderland Midden are prohibited in the period of 14 March 8.00 pm to 28 April 2020.

On 13 March, Minister Bruins of Medical Care and Sport issued instructions, also on behalf of the minister of Justice and Security, to all of the Safety Regions. An emergency ordinance was declared to implement these instructions. This emergency ordinance enables officials in the Safety Regions to supervise and enforce the measures announced by the cabinet.

All events involving more than 100 people in the Safety and Health Region Gelderland Midden are prohibited and punishable in the period of 14 March 8.00 pm to 1 June 2020. This also applies to public locations such as cafes and restaurants, museums, concert halls, theatres, sports clubs and sports events as well as to meetings in buildings for religious purposes. Acting in violation of the emergency ordinance will be considered an offence.

The ordinance applies to the territory of the Safety and Health Region Gelderland Midden. This consists of the municipalities of Arnhem, Barneveld, Doesburg, Duiven, Ede, Lingewaard, Nijkerk, Overbetuwe, Renkum, Rheden, Rozendaal, Scherpenzeel, Wageningen, Westervoort and Zevenaar. Other Safety Regions have also declared an emergency ordinance. The emergency ordinance is in effect until the moment when it is lifted, or 28 April at the latest.

Extra support for independent entrepreneurs in relation to the coronavirus

Temporary income support will be made available to independent entrepreneurs with a viable business who temporarily find themselves in difficulty because of the coronavirus. This arrangement also applies to ZZP’ers (people who are self-employed without other employees). The arrangement is based on the existing Bzb (Decision on assistance for independent businesses), but it will be processed and paid out more quickly. The arrangement is retroactively effective as of 1 March 2020.

Supplemental benefit and loan for operating capital

The arrangement allows you as an entrepreneur to request support in the form of supplemental benefit for your livelihood and/or a loan for operating capital. This regulation has more flexible conditions at the moment, because of the unique situation in which the Netherlands finds itself.


The regulation has just been announced by the ministry and is now being further developed. As of Monday 23 March, you as an entrepreneur can request supplemental benefit for your livelihood. You can do so via the website of the municipality of Ede, because this municipality is implementing the regulation for Wageningen. You can also find further information on

Information in other languages

You can find information about corona in other languages on the Pharos website:

The Government of the Netherlands also has information on posters in other languages available (English, Arabic, Turkish, Polish, Spanish en Papiamento). You can download these posters on Government of the Netherlands

Press conference in several languages

National helpdesk status holders

Status holders (refugess with a residence permit) who speak Arabic or Tigrinya who have questions about the corona or covid-19 crisis can call a national helpdesk free of charge at 085 - 580 88 00 (every working day between 2 pm and 4 pm). The helpdesk can answer their questions about corona in their own language.

Liberation Celebration Wageningen 2020 cancelled

Due to the corona crisis, the Liberation Celebration cannot be held as previously announced. Read more about Liberation Celebration cancelled

Corona information in Dutch