Corona information in English

Adjusted services Wageningen

The town hall is open for appointments only. Make an appointment online or by phone via 0317 – 49 29 11.

Telephone accessibility:

  • Town hall via telephone number 0317 – 492911: Monday to Thursday between 9.00 am and 4.00 pm and Friday between 9.00 am and 1.00 pm.
  • Startpunt via telephone number 0317 - 410160: Monday to Thursday between 9.00 am and 4.00 pm and Friday between 9.00 am and 1.00 pm. Or send an email to: startpunt@wageningen.nl. You can find more information at www.startpunt@wageningen.nl.
Who offers what sort of help during the corona crisis?

As a result of the coronavirus, we have been forced to change our daily routines. Because of the national measures that have come into effect, you might need help or support. Or there may be practical issues that you can no longer deal with as you once did. Or perhaps your children can no longer visit and you are often alone. Everyone experiences the consequences of the coronavirus in their own way. In Wageningen, you can contact various organisations for assistance. 

What should you do if you have medical problems? 

Would you like to know what to do about respiratory problems or related health problems? You can find more information on the website of the National Institute for Public Health and the Environment (RIVM).

Do you have questions about your living situation, welfare, education, work, finances, healthcare, help and/or professional support?

Startpunt Wageningen

You can contact Startpunt if you have questions about your living situation, welfare, education, work, finances, healthcare, help and/or professional support. From Wednesday 15 July 2020 the counter of Startpunt will be open again. From that day on walking in with your questions without an appointment is possible again. At Startpunt we maintain the corona measures. We therefore ask you to keep a distance of 1.5 metres and to disinfect your hands upon entry. If you cannot keep a 1.5 meter distance at the counter, we ask you to wait in the hall. 

Walk-in Youth and Family (Inloop Jeugd en Gezin)

On Friday 17 July ‘Inloop Jeugd en Gezin’ can be reached by phone at the number (0317) 410 160. From Friday 24 July you can come to Startpunt without an appointment again. The ‘Inloop Jeugd en Gezin’ can be reached every Friday from 9:00 am till 1:00 pm. Parents/educators and young people can ask questions about parenting and growing up in Wageningen.

Loaning care aids Medipoint

It is also possible again to borrow and return care aids such as a wheelchair or crutches via Startpunt. This is possible during the regular opening hours of Startpunt.

How to contact Startpunt

  • Monday to Thursday from 9.00 am to 4.00 pm and Friday from 9.00 am to 1.00 pm at telephone number: 0317-410160
  • WhatsApp: 06-22592434 
  • Email: startpunt@wageningen.nl

Corona help Wageningen

Due to the corona crisis, we have less contact with one another. So it is logical that you might need help in certain situations, especially if you do not leave your house. There are welfare professionals and more than 400 volunteers* from Wageningen who can help you by:

  • Doing your grocery shopping
  • Listening to your problems
  • Teaching you how to make a video call

Help needed?

The volunteers strictly follow the guidelines of the RIVM.

Telephone contact if you are often alone? 

Would you like to talk to someone or do you need a sympathetic ear or some advice? You can phone the Red Cross Helpline: 070 - 4455 888. This number is accessible from Monday to Friday from 9.00 am to 9.00 pm and on Saturday between 10.00 am and 4.00 pm. 

Concerned about someone near you? 

Especially in this period, it is very important to pay attention to one another, because so many routine structures have disappeared or are organised differently. Sometimes you hear or see things about people around you that make you wonder if everything is okay. For example, the neighbours argue and fight a lot. Are you worried about someone around you? You can share your concerns with Startpunt at telephone number 0317-410160. And if you suspect domestic violence, you can phone Veilig Thuis 24/7 at: 0800-2000. You can find more information at: www.veiligthuis.nl

Information for student residences

All residents have to follow the measures against corona. How can you apply these measures if you live in a student residence? 

General

The measures to combat the coronavirus are drastic and demand a lot from us. In an emergency situation like this, it is important that we continue to ask ourselves how we can help to stop the spread of corona as quickly as possible. We can only do this together. 

One of the measures for fighting the coronavirus is to keep a safe distance from one another, at least 1.5 metres. This measure applies to public spaces. The exception to this regulation are people who together constitute a common household. 
The emergency ordinance underlying the enforced guidelines defines a common household. People living in a student residence do not meet this definition and thus do not constitute a common household. This means that if these residents go outside together, they must comply with the measure stipulating a distance of 1.5 metres if they form a group of more than two persons. 

If they do not have a garden or a balcony and sit, for example, on the pavement in front of their house or if they take a walk together, they must stay 1.5 metres apart from one another if they are in a group of more than two people. 
Since these measures apply to public spaces, they do not apply inside of student residences, in the common garden or on the balcony. Students may receive visitors. However, it is important to adhere to the 1.5-metre rule and practice good hygiene at all times. We can only stop the coronavirus when we all work together.

FAQs

Does the 1.5-metre distance rule apply in student houses?

Yes, because students are not classified as a joint household under the emergency ordinance.

Can I use common areas if I have cold or flu symptoms?

Try not to use the common areas if possible. If you must use these areas, always stay 1.5 metres away from others. If you and your housemates spend a lot of time together in common areas and someone has cold or flu symptoms, all housemates must stay home to prevent the spread of the coronavirus. 

How many people can I have over?

While there is no more maximum number of guests you can have in your home, it is important to adhere to the 1.5-metre rule and practice good hygiene at all times.

Can we sit on the pavement outside our house as a group?

Yes, but always stay 1.5 metres away from others. This is because students are not classified as a joint household under the emergency ordinance. This means that if these residents go outside together, they must comply with the measure stipulating a distance of 1.5 metres if they form a group of more than two persons. The pavement is public property.

Are we allowed to play football with our housemates outside?

Yes, the same rules apply to students in this case.

For more information, go to: www.rivm.nl/en 

Emergency ordinance declared for region

You can find the emergency ordinance and more information on the VGGM website. This ordinance, which contains special regulations that apply in an emergency, was drafted by the chair of the Gelderland-Midden Security Region, Ahmed Marcouh. He does so on behalf of all mayors in the region, including the mayor of Wageningen. 
According to the ordinance, students are not considered to be part of the same household, which means the 1.5-metre rule also applies in student houses. 

Extra support for independent entrepreneurs in relation to the coronavirus

Temporary Bridging Scheme for Self-Employed Entrepreneurs (TOZO)

If you have a viable business and you are struggling financially due to the coronavirus, you may be eligible for the Temporary Bridging Scheme for Self-Employed Entrepreneurs (Tijdelijke overbruggingsregeling zelfstandig ondernemers, Tozo). The Tozo consists of two options: income support and a business loan. You can apply for one or both of these options. This scheme is also open to self-employed professionals. The regulation is based on the existing decree on income support for independent entrepreneurs (Besluit bijstandverlening zelfstandigen, Bbz), but with accelerated processing and payment.

The extended Tozo 2 scheme was introduced retroactively from 1 June 2020 and will be effective until 30 September 2020. The second scheme is open to all entrepreneurs, irrespective of whether they applied for Tozo 1. If you already applied for and received Tozo 1, you will have to apply separately for Tozo 2 to receive it. In this case the application process will be faster, as we already have your personal details. When you apply for the bridging scheme, you will also be granted immediate deferment of payment of your municipal taxes. You can apply for the Tozo 2 regulation until 30 September on the website of the Municipality of Ede, which is responsible for granting the regulation on behalf of Wageningen. 

The conditions for requesting a business loan can also be found on this website. The maximum loan amount is set at €10,157, which must be paid back within three years. Repayment can start on 1 January 2021 for a total of 36 months. This application can also be arranged on the Municipality of Ede's website.

Information in other languages

You can find information about corona in other languages on the Pharos website. The Government of the Netherlands also has information on posters in other languages available (English, Arabic, Turkish, Polish, Spanish en Papiamento). You can download these posters on Government of the Netherlands

Press conference in several languages

National helpdesk status holders

Status holders (refugess with a residence permit) who speak Arabic or Tigrinya who have questions about the corona or covid-19 crisis can call a national helpdesk free of charge at 085 - 580 88 00 (every working day between 2 pm and 4 pm). The helpdesk can answer their questions about corona in their own language.

Corona information in Dutch