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Rules for landlords and reporting complaints (Good Landlordship Act)

Private landlords and letting agents must comply with the Good Landlordship Act (WGV). For example, they must not overcharge for the deposit or charge unfair fees. They are also not allowed to discriminate or threaten people.

If a private landlord or letting agent does not abide by the rules, the tenant can report this to the municipality. The municipality can then issue a warning or fine.
A letting agent is an agency that puts tenants in touch with private landlords, such as an estate agent.