Help for the Ukrainian refugees
Help for the Ukrainian refugees. War has come to Ukraine. Along with the entire country, the residents of Wageningen are also deeply concerned. Some Ukrainians fleeing their country will come to the Netherlands and some may also end up in Wageningen. Perhaps you know some Ukrainians who need help or others who want to help them? Or perhaps you would like to offer your help? Below, you can find answers to some of the questions you may have. We will constantly be updating the information included in the overview below.
Is the answer to your question not listed? Please visit www.refugeehelp.nl. This website is available in Dutch, English, Ukrainian and Russian. Also visit the website of the Dutch government for more information. You are also welcome during the consultation hour of Refugee Council Wageningen. This consultation hour is every Tuesday from 10.00 to 12.00 hrs at Markt 17. An interpreter is also present. Or send an e-mail to email@example.com. For special questions about care and support, please contact Startpunt.
- Offering assistance or providing shelter
- Reception in Wageningen
- Information for refugees from Ukraine
Offering assistance or providing shelter
- Make space available for a few months: Register your room, home or other space at welsaam.nl/oekraine. Welsaam collects the applications and is in contact with the host families. Together with the municipality, they look at flowing through from the WICC hotel to the host families. Careful consideration is given to whether it is appropriate. Therefore
- , it may take some time before you hear anything about your application.
- Organize a local campaign: Register your local campaign via welsaam.nl/oekraine. This keeps an overview of what is happening in our city. There is also a Facebook page for Welsaam Ukraine aid for sharing campaigns.
- Become a volunteer: Sign up as a volunteer via welsaam.nl/oekraine.
- Donate money to the Steunfonds Vluchtelingen Wageningen.
- Bicycles and laptops can be dropped off at the Chip Shop. Would you like to donate several laptops as a company? Then contact the Wageningse Uitdaging. Send an e-mail to firstname.lastname@example.org or call (06) 50 52 89 28.
- Sports clubs that are willing to let refugees play sports at their club. Read more information on the website of Sportraad Wageningen.
No, this has no consequences for the municipal tax. You will not have to pay more.
The Woningstichting is flexible when it comes to accommodating refugees in rented accommodation. It is important however to report this to the Housing Association. Are you not a tenant of the Housing Association but do rent a house? Then please consult your landlord.
Making your home available for hosting refugees from Ukraine is done on a voluntary basis. We assume an availability of 3 months. After that period the municipality, in consultation and cooperation with Welkom in Wageningen, will take care of reception afterwards.
Making your house available for the reception of refugees is done on a voluntary basis. Please contact Welkom in Wageningen when staying at your home is no longer possible. If necessary, Welkom in Wageningen will take care of another location together with the municipality.
Reception in Wageningen
The Gelderland Midden Safety and Health Region (VGGM) is coordinating the reception of refugees in our region. In our whole region (15 municipalities) 3000 places are needed. Wageningen is currently hosting about 170 refugees.
Refugees from Ukraine are staying in 1 temporary municipal shelter and 1 long-term one. It concerns 2 buildings on the Mondriaanlaan. In total there is room for about 50 refugees at these 2 locations. Approximately 30 refugees are also accommodated with family and friends and approximately 70 refugees are accommodated with host families through Welcome in Wageningen.
The temporary reception of about 30 refugees from Ukraine at the Haarweg stopped as of August 15. to provide them with a home anyway, there will again be emergency accommodation at Hotel WICC from Monday, August 15 through Monday, September 19. The refugees from the Haarweg will stay in this hotel together with approximately 25 new refugees from Ukraine who will come to Wageningen from the region.
Meanwhile the municipality of Wageningen and local partners, together with the region and national government, continue to look for structural locations for refugees. At the moment, Wageningen is considering possible reception of refugees at De Wielerbaan campsite.
Information for refugees from Ukraine
Refugees from Ukraine can receive temporary protection in the Netherlands under the Temporary Protection directive. The Temporary Protection Directive gives the right to reception, medical care and education for minor children in the Netherlands. And it gives the possibility to work. Attention: People who had a temporary residence permit in Ukraine, for example because they were studying or working there, will no longer be able to register in the Personal Records Database as of 19 July and will therefore no longer be covered by the European Temporary Protection Directive (TPD). The above change is not retroactive. This means that all people who were entitled to residence in Ukraine and registered in the Personal Records Database before 19 July continue to be entitled to the Temporary Protection Directive.
Start applying for the certificate of residence at the IND (Immigration and Naturalisation Service)
Have you registered with the municipality and do you fall under the Temporary Protection directive? The IND has started issuing residence certificates. With this certificate, you can demonstrate that you are, in any event, entitled to stay and work in the Netherlands until 4 March 2023. The IND will try to ensure that everyone can pick up their residence certificate before 1 September 2022. Please visit refugeehelp.nl for more information about the residence certificate of the IND.
For all your questions about your legal situation in the Netherlands (right of residence, asylum and the IND procedure) you are welcome at the consultation hour of Refugee Council Wageningen. They can also give you information about the reception in the Netherlands (care, education, etcetera) and practical help with applying for a bank account or benefits, for instance. This consultation hour takes place every Tuesday from 10.00 to 12.oo hrs at Markt 17. An interpreter is also present. Or send an e-mail to email@example.com.
Yes, refugees with Ukrainian nationality can be officially registered when they are (temporarily) staying in Wageningen. To register in person at the town hall an appointment can be made online at the Civil Affairs desk. Or call (0317) 49 29 11. A passport or other proof of identity is required. If a refugee doesn’t have a passport or other proof identity, the municipality will make an appointment to take a statement under oath or making a promise. So that the person can still register. Registration is required to be eligible for benefits in the Netherlands.
People who had a temporary residence permit in Ukraine
People who had a temporary residence permit in Ukraine, for example because they were studying or working there, will no longer be able to register in the Personal Records Database as of 19 July and will therefore no longer be covered by the European Temporary Protection Directive (TPD). The above change is not retroactive. This means that all people who were entitled to residence in Ukraine and registered in the Personal Records Database before 19 July continue to be entitled to the Temporary Protection Directive.
Refugees receive a living allowance from the municipality where they live. You can use this money to buy food, clothing and other personal things. You can find the living allowance amounts on the website Refugee Help.
Starting from 1 September 2022, the municipality shall deposit your living allowance on a Dutch bank account number. We have already informed you about this. Please don’t forget to pass on your information to us.
What information/documents do we need have from you?
- A copy of your identity document.
- A copy of your Dutch bank card.
- The number of the money card that you now have.
- The name of the person for whom you wish to receive the living allowance on the Dutch bank account.
How to provide us the information:
You can pass on your information to us in 2 ways:
- By sending an e-mail with attachments to firstname.lastname@example.org
- By taking copies of your information to town hall. You can submit these at the reception desk or put them in town hall mailbox.
At the moment we pay your living allowance into a money card which is not linked to a bank account. As of September, we will start paying your living allowance into your Dutch bank account.
Turning in your money card
As soon as you start receiving the living allowance on your Dutch bank account number, the money card can no longer be used. You can still access the money that remains on you card. After that, you are required to turn in your money card at Town Hall, to the Wageningen Refugee Council or to one of the civil servants at the reception locations. You can also put your money card in the mailbox of Town Hall.
Help with opening a Dutch bank account
If you find it difficult to communicate with the bank or to open a Dutch bank account on your own, you are welkom at the consultation hour of Refugee Council Wageningen. This consultation hour takes place every Tuesday from 10.oo to 12.00 hrs at Markt 17. An interpreter is also present. Or send an e-mail to email@example.com.. We know that not everyone has been able to open a Dutch bank account, yet. If you still haven’t opened a Dutch bank account, please contact the municipality by yourself of let Refugee Council Wageningen contact us. We will then help find a solution for you.
When does the right to a living allowance stop?
- Entitlement to a living allowance ceases when you no longer reside in Wageningen. If you relocate within the Netherlands, you will receive a living allowance in your new place of residence.
- Entitlement to a living allowance will also cease if you start working. Family members who are not working will remain entitled to living allowance. When you stop working, entitlement to the allowance will start again. Changes in the work situation should always be e-mailed to firstname.lastname@example.org.
In both cases we would like to receive the money card back. You can return the money card to the city hall, Refugee Council Wageningen or to one of the officials at the reception locations. You can also put it in the letterbox at the city hall.
Acute financial need
In case of acute financial need, you can contact the Dutch Council for Refugees. Refugee Council office hours are every Tuesday from 10 a.m. to 12 p.m. at Markt 17. An interpreter is also present. Or send an e-mail to email@example.com.
Refugees from Ukraine are reimbursed for medically necessary care from the basic health insurance package. The way in which the costs are reimbursed differs:
- Does the refugee have a BSN number? If so, the organization providing the care will reclaim the costs of the care from 1 July 2022 onwards via RMO – Displaced Persons Medical Services SchemeUkraine. In addition to care covered by the basic health insurance package, this regulation also provides for (limited) reimbursement of certain types of care outside the basic health insurance package, such as oral care in the case of acute pain, contraception and abortion care.
- Does the refugee not have a BSN number? If so, the organization providing the care will reclaim the costs of the care via the Medically Necessary Care Subsidy Scheme for Uninsured Persons (SOV) of the CAK. Care provided before 1 July 2022 also falls under this scheme. It does not matter whether the refugee has a BSN or not.
Sometimes refugees from Ukraine have to incur expenses that are really necessary. For this purpose the municipality has a regulation on ‘extraordinary expenses’. To find out whether the necessary costs are eligible for reimbursement, contact the municipality. See information under ‘applications’.
Conditions for the extraordinary expenses scheme
To be eligible for this arrangement a number of conditions apply:
- The refugee from Ukraine is registered at the municipality of Wageningen;
- The Ukrainian refugee is temporarily living with a host family or at a reception location;
- The refugee from Ukraine cannot pay the costs himself/herself and the costs are not reimbursed in any other way;
- The costs are truly necessary. This means that the costs must be incurred in order to live. It cannot be solved in another way. We check this with a (medical) specialist where the refugee is being treated;
- The costs have not yet been incurred. This means that an application must be made before the costs are incurred.
Each application is assessed to determine whether you are entitled to compensation.
Application for extraordinary expenses scheme
Contact the municipality by sending an e-mail to oekraïnewerkt@wageningen.nl. You will then receive the application form which can be completed and returned. Do you have any questions about the scheme or your application? Call (0317) 49 29 11 and ask for C. van Erkel or C. Teer.
In some situations, it is possible to receive compensation for some monthly expenses from the government. This may include, for example, compensation for costs incurred for children, child care or rent. Whether you are entitled to this compensation usually depends on your income from work. For more information, you are welcome during the consultation hour of Refugee Council Wageningen. This consultation time takes place every Tuesday from 10.00 to 12.00 hrs at Markt 17. An interpreter is also present. Or send an e-mail to firstname.lastname@example.org.
For an overview of current financial arrangements for (medical) care see above.
Consultation hour of Refugee Council Wageningen
For all your questions about help and ance you are welcome to attend the special consultation time of Refugee Council Wageningen. This consultation hour is every Tuesday from 10.00 to 12.00 hrs at Markt 17. An interpreter is also present. Or send an e-mail to email@example.com. If (more) care and support is required, Refugee Council Wageningen will contact Startpunt.
Arranging (medical) care and support
For special questions about care and support, please contact Startpunt. Refugees staying with a host family can seek medical care from the family doctor. Refugees without travel medical insurance fall under the uninsured scheme. This means that acutely necessary care is fully paid for by the Centraal Administratie Kantoor (CAK). Read more information on Zorgverzekeringslijn website. Do you have any questions about this? Please contact Startpunt.
Do you need someone to talk to or are you suffering from a psychological disorder?
Do you need someone to talk to or are you struggling with something? Do you suffer from stress, have trouble sleeping or are you worrying a lot?
- For all of these psychological issues, you can anonymously contact MIND Correlation. MIND Correlation is available on Monday through Friday from 9 AM to 9 PM. You can contact them on number 0900 1405. This phone call is in English.
- For young people who need someone to talk to, there is also the “Is everything okay?” support line. This line is available from 6 PM to 12 midnight. The number of the support line is 0800 0450. The “Is everything okay” support line is available every day between 2 and 10 PM. This phone call is in English.
- If you want to see a psychologist quickly, please contact the World Psychologists Foundation. They offer free psychological help. You can register on your own. There is no waiting list. If you suffer from serious psychological complaints, also be sure to contact your general practitioner. For more information in Dutch/Ukrainian/Russian, go to wereldpsychologen.nl/
Every Saturday between 8.30 and 13.00 hours you can get 1st and 2nd vaccination and a booster vaccination against corona. You are welcome in the binnenstadswinkel, Hoogstraat 23, without an appointment.
A bank account can be opened at most Dutch banks. Do you need help with this? Then visit the consultation time of Refugee Council Wageningen. This consultation hour takes place every Tuesday from 10.00 tot 12.00 hrs at Markt 17. An interpreter is also present. Or send an e-mail to firstname.lastname@example.org.
Help with finding work
Do you need help finding work? Make an appointment with the municipality. Send an email to email@example.com.
Employment contract check
Have you found work and are you about to sign an employment contract? It is important that you know exactly what you are signing. Are you aware of your rights and duties? And are you sure that the work agreements comply with the laws and regulations of the Netherlands? It is always wise to know exactly what a contract says before signing. Have your employment contract checked. The municipality can help you with this. Send and e-mail to firstname.lastname@example.org
Please always pass on changes in your work situation to us!
Once you start working, you will no longer be entitled to receive the living allowance. That is why you are required to keep us informed about this. Please send an e-mail to email@example.com. Your family members who do not work shall still be entitled to receive the living allowance.
End of employment
Have you stopped working? If so, the municipality can often immediately
begin paying the living allowance again. Send an e-mail to firstname.lastname@example.org.
Health insurance and health care supplement
Starting from 1 August 2022, refugees from Ukraine who are working in the Netherlands will no longer be required to pay for health insurance. This is because you will fall under the Medical Care for Displaced Persons from Ukraine Scheme. If you had health insurance, your insurance company will have stopped it by now. But, it is wise to check this to make sure. The Wageningen Refugee Council can help you with this. You must put a stop to receiving the health care supplement on your own. The Wageningen Refugee Council can also help you with this. Open office hours are every Tuesday from 10 AM to 12 noon at Markt 17. A translator is also present. If you are unable to come during the open office hours, send an e-mail to email@example.com.
Compensations you might be entitled to if you have children and
Do you work and have children? You may be entitled to receive child
support and a child-based budget. These are intended to compensate the
costs of your child/children. Is your child going to a day care centre while you work? You are often entitled to receive compensation for child care costs. For more info
about these compensations, please go to refugeehelp.nl. More information and assistance. For more information and assistance with applying for these schemes,
please come visit us during the open office hours of the Wageningen Refugee Council. Open office hours are every Tuesday from 10 AM to 12 noon at Markt 17. A translator is also present. If you are unable to come during the open office hours, Send an e-mail to firstname.lastname@example.org.
- Elementary school children in Wageningen can attend the transition classes at OBS De Wereld or OBS De Tarthorst. Families can contact the school themselves.
- For young people from 12 to 18, there is an educational programme at Pantarijn’s VMBO location, Hollandseweg 9, Wageningen. Read more information and download the application form on the Pantarijn website.
- WUR has some programs open to students from Ukraine. Read more information here.
- Children under the age of 4 can go to a child care center or guest parent. For questions and registration for childcare or Spelenderwijs groups, please visit the website of Kinderopvang Wageningen. Or call Kinderopvang Wageningen at (0317) 41 20 10. The Spelenderwijs groups are for children aged 2 and 3 of working and non-working parents and are a preparing for elementary school. Note: during school vacations there is no childcare at Spelenderwijs. There are costs associated with childcare. Refugees from the Ukraine can apply for childcare benefit directly through the website of the Tax Office in some cases. Childcare allowance is a (partial) reimbursement of the childcare costs. Sometimes you are entitled to this.
This is possible but it is currently very difficult in the Netherlands due to tightness in the housing market. For information about renting a house in the Netherlands, please go to refugeehelp.nl. This site also provides information about a (partial) reimbursement of the rental costs (rent allowance). You may sometimes be entitled to this.
- Tennis Association NVTLB, e-mail email@example.com.
- Athletics club Pallas’ 67, e-mail firstname.lastname@example.org.
- Strength training adults and elderly, Clever More, e-mail email@example.com.
- Football club SKV, e-mail firstname.lastname@example.org.
- La Prime, fencing, e-mail email@example.com
- RCW (Rugby), e-mail firstname.lastname@example.org
There are several activities for refugees. For example refugees can meet at different places, but there are also language lessons and activities for children. Check the website of Welsaam for the calendar of activities for refugees from Ukraine.
Various summer activities for children and young people
Bennekom children’s village
This is a play week during which children can build huts under the supervision of adults.
Dates: from 8 – 12 August
Ages: For children of ages 6 – 12
There are 16 free week passes available for children from Ukraine. If you are interested in these free week passes, please contact email@example.com.
If you require transport, please send an e-mail to: firstname.lastname@example.org.
For more info, please visit to www.kinderdorp.nl.
Wageningen Children’s Culture Summer
Dates: from 8 – 28 August
Ages: 4 – 14 years of age
For more info, please visit www.wageningsecultuurzomer.nl.
Participation in all the Children’s Culture Summer events and workshops is free of charge.
Wageningen Tuindorp Playground
Open on Tuesday through Friday from 12 – 5 PM and on Saturday from 10 AM – 4 PM. During the summer holiday period, the Tuindorp Playground is open from 10 AM – 5 PM. A day pass costs € 1 euro per adult and € 3.25 per child.
Entree Youth Centre
At the Entree Youth Centre, young people of ages 14 – 27 can meet and participate in such activities as billiards, table football, table tennis, games and so on. If you would like to come, please send an e-mail to email@example.com.
The municipality of Wageningen regularly sends a digital newsletter to refugees from the Ukraine and the organisations involved. It contains information that may be important to you. Do you not receive the newsletter yet but would you like to receive it? Please send an e-mail to firstname.lastname@example.org